Support
We're a small team and read every message.
Frequently asked
Is checking a bill free?
Yes. You only pay when there's a real finding and a letter worth sending. If your bill looks accurate, or savings are under $200, it costs nothing.
I paid for a letter but didn't receive it.
Open the scan again from your History — a paid letter stays unlocked and never needs to be paid for twice. If it still isn't there, email us with the date of purchase and we'll help.
How do I get a refund?
Purchases are processed by Apple, so refunds follow Apple's policy. Request one at reportaproblem.apple.com.
Which bills are supported?
Itemized U.S. medical bills. Bill Fix is built around U.S. billing codes and public CMS (Medicare) reference pricing, so dental, vision, veterinary, and non-U.S. bills aren't supported.
Delete your data
You can permanently delete your data from inside the app: open Settings → Delete my data. This removes your scans, letters, and account. Payment records are retained only in anonymized form, as required for financial recordkeeping. If you can't access the app, email joseph@ringo.mobi from the address on your account and we'll process the deletion for you.